WhatsApp & chat
Take orders on WhatsApp from plain chat messages
No menus to tap through: the customer types what they want, and the bot makes the order from your BNM items and prices.
The basics
How a chat becomes an order
Many customers order on WhatsApp the way they talk: "2 combo boxes and one ghee". The Order from chat step reads that message, finds the items in your BNM list and asks how many when it is not clear.
Prices always come from BNM, never from the chat, so a customer cannot change the price by typing it. If two items match, the bot asks which one instead of guessing.
- Understands spelling mistakes
- Understands Tamil words for numbers
- Adds delivery to the order total
- The order lands in your Orders list, ready for payment
How it works
How it works
From message to order
The customer names the items
For example "2 combo boxes".
The bot checks your list
It finds each item and asks when something is unclear.
The address
The bot gets the delivery address.
Priced and placed
BNM prices the order, adds delivery and places it.
Payment
The order waits as unpaid until the customer pays.
What you get
Ordering features
These come with BNM Pro and work in your WhatsApp bot.
Your price, always
The order uses your BNM price, never a price typed in the chat.
Asks instead of guessing
When two items match, the bot asks which one.
Stock-aware
Items you have hidden or run out of are not offered.
What it does not do
- It needs a WhatsApp number linked to BNM.
- It only knows the items in your BNM list.
- Orders start unpaid until the customer pays.
Questions owners ask
Do customers need to install an app?
No. They order in the WhatsApp they already use.
Can I still take orders myself in the chat?
Yes. When you reply, the bot steps aside for that customer for 24 hours.
Which plan has it?
The WhatsApp order bot comes with BNM Pro.
What if a customer orders something I do not sell?
The bot tells the customer it could not find the item and offers the closest matches from your list.
Let WhatsApp take the orders
Sign up free, add your items and switch on the order bot on Pro.