Delivery & couriers
Collect delivery addresses on WhatsApp, the easy way
Customers send a location pin, a Google Maps link, a plus code or a typed address, and the bot fills in the rest by asking one question at a time.
The basics
Why addresses go wrong in chat
Typed addresses often miss the flat number, the landmark or the PIN code, and a pin on a map has no house number at all. That means calls to the customer and late deliveries.
BNM's Delivery address step works out what it already knows, asks only for what is missing, checks that the PIN code is real and whether you deliver there, and saves the address for next time.
- Saved addresses come first for returning customers
- Checks the address against your service areas
- Asks for the house or flat number when only a pin was sent
How it works
How it works
How the bot gets the address
Saved or new
The customer picks a saved address or sends a new one in any form.
Only what is missing
The bot asks for missing details one at a time.
Area check
BNM checks the address against your delivery areas.
Confirm and save
The customer confirms and the address is saved.
What you get
Address features
These come with BNM Pro.
Any form of address
Pin, Google Maps link, plus code or typed text.
PIN code check
BNM checks that the PIN code is a real Indian PIN.
Your delivery areas
Addresses outside your areas are told you do not deliver there.
What it does not do
- It works for addresses in India.
- Google gives the street and area, never the house number, so the bot asks for it.
- An unclear typed address may use 1 AI credit.
Questions owners ask
Does it work with my delivery areas?
Yes. It uses the service areas you drew in BNM.
Will returning customers have to type it again?
No. Saved addresses are offered first.
Can customers send a Google Maps link?
Yes. A Maps link, a location pin, a plus code or a typed address all work.
What happens if the address is outside my delivery area?
The bot tells the customer you do not deliver there, so you do not get orders you cannot fulfil.
Fewer calls about addresses
Sign up free and add the Delivery address step to your bot on Pro.